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CallServ Corporation
| B2B Function
B2B Services
B2B Industry Outsourcing
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| | CallServ Corporation Information |
Call Center |
Inbound
1. Customer Relations Management
2. Campaign Management
3. Technical Support / Help Desk
4. Call Overflow / After Office Hour's Support
5. Order-Taking
6. Inquiries
7. Reservations / Booking
8. Telephone Polls
9. Message Transcription
10. Telemarketing
11. Live help desk support
12. E-mail
13. Live chat
14. 24X7 browsing assistance
15. Applicant/application screening
Outbound
1. Telemarketing
2. Campaign Management
3. Telephone Surveys
4. Customer Retention / Loyalty Programs
5. Billing Reminders
6. Email Support
7. Cold calling
8. Appointment setting
9. Quality assurance service
10. Back office work
11. up-sell
12. cross-sell
13. Customer Win-Back / Donor Reactivation
14. Fundraising and Non-Profit
15. Lead Generation / Qualification
16. Direct Mail Follow-Up
17. Program Testing
Other Services
1. Hosted Call Center solutions
2. IP PBX Solutions
3. Internet Data Center Services
4. Documentation and Transcription Services
5. Website Development
6. Systems Development and Maintenance
7. Server Co-location and Managed Services
8. Voice-Over Internet Protocol (VOIP)
9. System analysis and design
10. Seamless integration of different technology systems
11. Software customization and application development
12. Developing end to end technology solutions for voice, data, multi-media and internet applications
13. Providing enterprise-wide connectivity solutions to clients
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Location
USA,Uk
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